Effective Date: 1 June 2026
This Privacy Policy describes how 7luck ("We", "Platform") collects, uses, protects, and manages your personal information ("Personal Data"). By using 7luck's services, you agree to the practices described in this policy. We are committed to protecting your privacy and ensuring your personal data is handled with full responsibility and transparency.
1Introduction & Scope
This Privacy Policy applies to all users of the 7luck platform, including website visitors, mobile app users, and registered members. This document complements Terms and Conditions us and form part of the agreement between you and 7luck.
The privacy and security of your personal data is our highest priority. We understand that trust is the foundation of our relationship with every member, and we take this responsibility very seriously. 7luck adheres to relevant data protection standards and continuously strives to improve our security practices.
Our Commitment: 7luck will not sell, rent, or lend your personal data to third parties for marketing purposes without your explicit consent. Your privacy is a fundamental right that we fully respect.
2Personal Data Collected
7luck collects various types of information to deliver quality services and meet legal requirements. Data collected includes:
Registration & Identity Data:
- Full name as stated on your official identification document
- Date of birth and age for eligibility verification (21 years and above)
- Active email address for important communications
- Mobile phone number for verification and support
- Residential address for KYC verification purposes
- Copies of identification documents (identity card, passport) for the KYC process
Financial Information:
- Bank account details (account number, bank name) for withdrawal processing
- EWallet information (TNG, Boost, GrabPay) if used
- Deposit and withdrawal transaction history
- Betting and wins records
Technical & Usage Data:
- IP address and general geographic location
- Device type, operating system, and web browser used
- Platform usage patterns (games played, session duration, login frequency)
- Account activity logs for security and audit purposes
| Data Type |
Primary Purpose |
Requirements |
| Identity Information |
KYC verification & legal compliance |
Mandatory |
| Financial Details |
Transaction processing & fraud prevention |
Mandatory |
| Technical Data |
Account security & service improvements |
Automatic |
| Marketing Preferences |
Promotional communications & bonuses |
Options |
3How We Use Your Data
Personal data collected is used for legitimate and transparent purposes. The following are the primary ways we use your information:
Account Management & Services:
- Opening and managing your 7luck account
- Processing registration and identity verification (KYC)
- Processing deposits, withdrawals, and other financial transactions
- Providing access to games and platform features
- Providing effective customer support through multiple channels
Security & Compliance:
- Detecting and preventing fraud, money laundering, and illegal activities
- Monitoring compliance with Terms and Conditions Platform
- Protecting game integrity and ensuring a fair environment
- Complying with legal obligations and authority requests
- Conducting internal audits and quality control
Communication & Marketing:
- Sending important notifications about your account
- Notifying you about promotions, bonuses, and special offers (if you have given consent)
- Sending information about changes to terms, policies, or new features
- Conducting customer satisfaction surveys to improve our services
Analytics & Improvement:
- Analyzing usage patterns to improve user experience
- Developing new features based on member needs
- Optimizing platform and mobile app performance
- Conducting market research and trend analysis
Marketing Note: You have the right to opt out of receiving marketing communications at any time via your account settings or by contacting our support team. Important notifications related to your account and transactions will still be sent even if you opt out of marketing.
4Security & Data Protection
7luck implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. Our security measures include:
Network Encryption & Security:
- 256-bit SSL: All communications between your device and our servers are encrypted using industry-standard SSL/TLS protocols
- Stored data encryption: Sensitive data is stored in encrypted format within our database
- Advanced firewall: A network protection system that prevents unauthorised access
- 24/7 Security Monitoring: Our cybersecurity team monitors systems to detect any threats
Access Control & Authentication:
- Access to personal data is granted only to staff who require it to perform their duties
- Two-factor authentication (2FA) is available for all member accounts
- All internal access to sensitive data is logged and audited regularly
- Passwords are stored in hashed format that cannot be decrypted
Shared Responsibility: While we do everything in our power to protect your data, account security also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
5Information Sharing with Third Parties
7luck does not sell or rent your personal data to third parties. However, there are certain situations where we need to share information to provide our services or comply with the law:
Trusted Service Providers:
- Payment processors: Financial information required to process your deposits and withdrawals is shared with approved and regulated payment providers
- Game providers: Minimum game data required to ensure a smooth and fair gaming experience
- KYC Services: Identity verification documents are shared with authorised third-party KYC service providers
- Cloud services: Data is stored on secure cloud servers under strict security agreements
Legal Requirements:
- Compliance with court orders or directions from lawful authorities
- Cooperation with anti-money laundering or fraud investigations
- Protecting 7luck's legal rights in case of disputes
- Public safety protection where a genuine threat exists
Our Guarantee: All third parties working with 7luck are bound by strict data protection agreements. They are only permitted to use your data for specified purposes and must comply with security standards equivalent to our own.
6Cookies & Tracking Technologies
7luck uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Enabling core platform functions, login sessions, and security |
Session / 30 days |
| Functional Cookies |
Saving your preferences such as language, display settings, and favourite games |
1 year |
| Analytics Cookies |
Collecting anonymous data about how you use the platform for improvements |
2 years |
| Security Cookies |
Detecting suspicious activity and protecting your account from unauthorized access |
Session |
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. Analytics cookies can be turned off without affecting your gaming experience.
In addition to cookies, 7luck also uses the following technologies to enhance security and user experience:
- Secure session token: To verify your identity during each session
- Device fingerprinting: To identify the device being used and detect suspicious logins
- Activity logs: Recording important account actions for security and support purposes
7Your Rights Regarding Personal Data
As a 7luck user, you have several important rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them:
- Right to access: You may request a copy of all personal data we hold about you at any time
- Right to rectification: If any of your personal data is inaccurate or outdated, you have the right to request that we correct it
- Right to deletion: Under certain circumstances, you may request that we delete your personal data (subject to legal obligations to retain certain records)
- Right to object: You may object to the use of your data for direct marketing purposes at any time
- Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances
- Right to data portability: You may request your data in a machine-readable format for portability
- Right to withdraw consent: You may withdraw consent previously given for specific purposes at any time
To exercise any of the above rights, please contact our customer support team via live chat on the 7luck platform or mobile app. We will process your request within 30 business days. For complex requests, we may require additional identity verification to protect your account security.
8Data Retention Period
7luck retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Our general data retention guidelines are as follows:
- Active account data: Retained for as long as your account is active and in use
- Data after account closure: Identity and transaction information is retained for a minimum of 5 years after account closure for legal compliance and anti-money laundering (AML) purposes
- Security logs: Retained for 12 months for investigation purposes in the event of a security incident
- Marketing data: Retained until you withdraw consent or request deletion
- Dispute records: Retained until the dispute is fully resolved
Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you.
9Children's Privacy
7luck is a platform intended exclusively for adults aged 21 and above. We do not knowingly collect or process personal data of individuals below the specified age.
If we identify that a child's data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents and guardians are responsible for ensuring that children in their care cannot access the 7luck platform.
Parental Controls: We encourage parents and guardians to use parental control software on shared devices to prevent children from accessing online gambling platforms such as 7luck.
10Policy Changes & How to Contact Us
7luck reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will notify you via:
- Notices in your account upon login
- Email to the address registered in your account
- In-app notifications on the 7luck mobile app
We encourage you to review this page periodically. Continued use of the platform after changes take effect means you accept the updated version of the Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact us via:
Contact Our Privacy Team
The 7luck support team is ready to assist you with any privacy and data protection enquiries. We aim to respond to every enquiry within 2 business days.