Terms and Conditions 7luck — Malaysia Casino Platform Usage Guide

1Acceptance of Terms

Use of the 7luck platform, including the website, mobile app, and all related services, is subject to full acceptance of the terms and conditions set out in this document. These terms take effect when you:

• Completing the 7luck account registration process
• Log in to your account for the first time
• Making your first deposit into your account
• Using any service or feature on the 7luck platform

Continued use of the 7luck platform after any changes to the terms means you accept those changes. If you have any questions about these terms, our support team is available via 24/7 live chat.

2Account Eligibility & Registration

To register and use 7luck services, you must meet the following eligibility requirements:

• Age limit: You must be at least 21 years of age at the date of registration.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Voluntary registration: You are registering of your own free will without coercion from any party.
• One account per individual: Each individual is only permitted to hold one active account at 7luck.
• Accurate information: All information provided during registration must be accurate, complete, and up to date.

7luck reserves the right to request identity verification documents (KYC) at any time to confirm member eligibility. Required documents may include a national ID, passport, bank statement, or proof of address. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

3Account Management

Your 7luck account is your personal responsibility. You are fully responsible for:

• Keeping your username and password confidential
• Ensuring no other party uses your account
• Notifying us immediately if you suspect your account has been accessed without authorisation
• Updating your personal information when changes occur

7luck will not be held liable for any losses arising from the use of your account by a third party due to your negligence in safeguarding your login credentials. We recommend using a strong, unique password and enabling two-factor authentication (2FA) for added security.

A 7luck account may not be transferred, sold, or assigned to any other party under any circumstances. Any attempt to transfer account ownership will result in immediate account closure.

4Deposits & Withdrawals

7luck supports a variety of popular payment methods in Malaysia. All financial transactions are processed through secure, encrypted payment systems.

Accepted Deposit Methods:

• DuitNow (QR and Transfer)
• FPX (Online Banking)
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• Local Bank Transfer

Withdrawal Terms:

• Withdrawals can only be processed to a bank account registered in the member's name
• KYC verification must be completed before the first withdrawal is processed
• Minimum and maximum withdrawal limits depend on the chosen method.
• Withdrawal processing time is between 15 minutes and 24 hours depending on the bank and time of request
• 7luck does not charge fees for withdrawals; however, your bank may apply its own charges.

5Bonuses & Promotions

7luck offers a variety of bonuses and promotions to its members. All bonuses are subject to specific terms stated in each promotional offer. The general terms applicable to all bonuses are as follows:

• Wagering requirement: Each bonus has a minimum wagering requirement that must be met before any winnings from the bonus can be withdrawn.
• One bonus per member: Each promotion may only be claimed once per member, unless otherwise stated.
• Validity period: Bonuses have a validity period that is clearly stated. Expired bonuses will be automatically voided.
• Eligible games: Not all games contribute equally toward wagering requirements. Please check the specific terms of each promotion.

7luck reserves the right to cancel or modify any bonus if there is evidence of abuse, fraud, or any attempt to exploit the bonus system. 7luck's decision in such matters is final.

6Game Rules

All games available at 7luck are operated according to their respective rules. Players are responsible for understanding the rules of each game before playing. Some general principles that apply to all games:

• Game results generated by the system are final and cannot be disputed unless there is clear evidence of a technical failure
• In the event of a technical disruption or internet disconnection during gameplay, 7luck will work to resolve the issue fairly based on system records.
• All slot games use a Random Number Generator (RNG) that has been audited and certified by an accredited independent body.
• For Live Casino, all game outcomes take place physically in front of a camera and are final.
• Minimum and maximum bets for each game are stated within the game interface itself

7Accepted Member Conduct

7luck members are expected to conduct themselves with courtesy and responsibility at all times. The following activities are strictly prohibited and may result in immediate account closure:

• Fraud, money laundering, or any illegal activity
• Use of automation software, bots, or scripts to play games
• Attempts to hack, disrupt, or compromise 7luck systems
• Abuse of the bonus or promotion system
• Opening of multiple accounts by a single individual
• Use of abusive language, threats, or harassment towards support staff
• Sharing your account with others or allowing others to use your account

7luck reserves the right to investigate any activity suspected of violating these terms and take appropriate action, including temporary suspension or permanent account closure.

8Account Closure & Termination

Closure by Member: You may close your account at any time by contacting the 7luck customer support team. Before closing, ensure all eligible wins have been withdrawn and no bets are still in progress.

Closure by 7luck: 7luck reserves the right to close or suspend a member's account in the following situations:

• Violation of any term in this document
• Suspicion or evidence of fraud or illegal activity
• Failure to provide the requested KYC documents
• Accounts inactive for more than 12 consecutive months
• Instructions from the relevant authorities

In cases of closure due to fraud or breach of terms, 7luck reserves the right to withhold the account balance pending completion of the investigation. If the allegations are proven, the balance in question may be fully forfeited.

9Liability Limits

7luck provides its gaming platform on an "as-is" basis and makes no guarantees regarding continuous availability or freedom from interruptions. Specifically, 7luck is not liable for:

• Financial losses incurred during play, including losses resulting from technical failures beyond our control
• Losses arising from the use of your account by a third party
• Service interruptions due to system maintenance, internet disruptions, or circumstances beyond our control
• Inaccurate information provided by third parties such as game providers

In any case, 7luck's maximum liability shall not exceed the total amount deposited by you in the 30 days preceding the relevant claim.

10Responsible Gaming

7luck is committed to responsible gaming practices. We provide a range of tools to help members manage their playing habits:

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Loss limit: Limit the amount you can lose within a given period.
• Betting limit: Control the maximum wagering amount per round
• Time-out: Take a temporary break from the platform for 24 hours to 6 weeks.
• Self-exclusion: Permanently exclude yourself from the platform if needed

These tools are accessible via your account settings or by contacting our support team. We encourage all members to play within their financial means and set realistic limits. For more information, please visit the Responsible Gaming us.

11Privacy & Data Protection

The collection, use, and protection of your personal data is governed by 7luck Privacy Policy which forms part of this agreement. By agreeing to these terms, you also agree to our Privacy Policy.

In summary, 7luck collects and uses your personal data for the following purposes:

• Identity verification and KYC process
• Financial transaction processing
• Delivery of promotional and bonus information (can be unsubscribed)
• Platform and service improvements
• Compliance with legal and regulatory requirements

7luck will not sell your personal data to third parties without your consent, unless required by law or court order.

12Terms Amendment and Applicable Law

7luck reserves the right to modify, add, or remove any part of these terms at any time. Members will be notified of significant changes via:

• Pop-up notice upon login
• Notifications within your account
• Email to your registered address
• Notifications within the mobile app

Term changes will take effect seven (7) days after notice is given, unless otherwise stated. Continued use of the platform after the notice period means you accept the updated terms.

These terms and conditions are governed by the laws of Malaysia. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be settled through arbitration in Malaysia.

If any provision of these terms is found to be invalid or unenforceable, that provision shall be amended to the minimum extent necessary to make it valid and enforceable, or removed, without affecting the validity of the remaining provisions.